Miftah

Account and data deletion

Miftah accounts are normally created and managed by your property owner, property manager or organisation administrator. You can request deletion through that administrator or directly from DTSPL.

How to submit a request

  1. Email reports@theplahouse.com with the subject “Miftah account deletion request”.
  2. Include the Miftah app you use, your registered email address or phone number, and the property or organisation connected to your account.
  3. We or your organisation administrator may ask for reasonable verification before acting on the request.

What happens next

After verification, we will disable the account and delete or anonymise associated personal data that is not required for an ongoing tenancy, payment, dispute, fraud-prevention, safety or legal-retention purpose.

Records that must be retained will be restricted to the permitted purpose and deleted or anonymised when the relevant retention period ends. We aim to complete eligible requests within 30 days and will explain if more time is required.

Read the full Miftah Privacy Policy.